PERPETUAL LESSONS: BlueFit run perpetual class programs, which means we run lessons continuously, including school holidays. There is a small break during Christmas and New Year, which will be communicated to you. The majority of program communication is by email, please keep your email address updated.
CANCELLATION: Class cancellation must be made by completing a Cancellation Request form through the parent portal or at reception. The request must be made at least two (2) weeks before your last lesson.
MAKE-UP LESSONS: BlueFit is proud to offer make up lessons based on the below policy;
– The parent/care giver or swimmer is responsible for marking their absence & booking a make up lesson. This can only be done via the parent portal.
– If you do not mark yourself absent you will not be able to book a make up.
– We’ve updated our class make up policy to allow a longer notice period and consecutive make ups. With the new rules you can now mark yourself absent up to 8 weeks in advance and you have 12 make ups in a calendar year. This will allow for multiple make ups to take place in the same month.
– All absences can now be marked 8 weeks before but no less than 2 hours prior to the lesson. Once you mark yourself absent this can not be changed.
– Make up lessons can now be booked within 3 months of the marked absence. You will be able to book up a make lesson up to 2 weeks ahead of the class time.
– If a make up lesson is missed or not book in, this lesson will be forfeited.
– You can not change the time of a make up once you have booked it in.
– Make up lessons are non-refundable or transferrable.
– Make up lessons are subject to program availability. We do not guarantee you will be able to book a make up at a time you desire or that a place will be available.
– When moving or changing your booking you have the ability to access make ups owing on previous bookings provided they meet the above criteria and your customer account is not in arrears.
PAYMENT: Any outstanding fees must be paid in full prior to the commencement of any lesson. All payments are non-refundable and non-transferrable. Any outstanding amount must be cleared prior to attending the lesson.
PHOTOGRAPHY: Photography, including that from mobile phones, laptops or any other image capturing device is NOT permitted without the express permission of the BlueFit Staff. Please note CCTV operates in our facilities.
LESSON ETIQUETTE: All participants must check in at reception prior to the lesson. Please do not enter the designated lesson area until lesson commencement. All students must be supervised whilst at the facility Time Terms & Conditions apply to all students and their families. Students must stay within their designated lesson area during their class. For any enquiries please see reception.
SUPERVISION: All minors must be supervised by a responsible adult around all of our centres and during all of our classes/activities. All equipment and facilities are used at your own risk. All school age children are required to use their gender bathroom.
BEHAVIOUR: BlueFit follow a Behaviour policy within our program. Our staff provide one warning to students for disruptive or unsafe behaviour in the lesson. A second warning will result in sitting to the side for the remainder of the activity. If the behaviour continues your child may be removed from the class immediately. We have a structured class so that all students can learn and progress in a positive and fun environment.
ASSESSMENTS: Students are formally assessed every quarter however students are monitored by their teachers each week. If you would like to know how your child is progressing please speak with a supervisor.
INCLEMENT WEATHER: Our classes will always take place unless BlueFit deems the weather conditions to be too dangerous. At all times our duty of care is paramount. In the event the weather conditions are not suitable for lessons you will be notified of a lesson cancellation beforehand.
INSTRUCTOR ABSENCE: In the event that an instructor is absent, they will be replaced with another instructor. If this is not possible, students will be contacted to advise that the lesson is cancelled and a credit will be offered.
WAIVER AND RELEASE: During all such times that you are on BlueFit premises both your property and your person shall be at your own risk. You agree that BlueFit shall not be liable for any loss, damage of theft of any property belonging to you or your guest (including minors) occurring on BlueFit premises except where caused by gross negligence of BlueFit. Additionally, BlueFit shall not be liable for any death, personal Injury or illness occurring to you or your guest (including minors) on BlueFit premises or as a result of the use of any facilities or equipment provided by BlueFit, except to the extent that such death, personal injury or illness occurs from the gross negligence of BlueFit.
COMPLETE AGREEMENT AND SEVERABILITY: The terms of this Agreement constitute the full agreement between you and BlueFit, and no oral promises are made part thereof. If any part of this Agreement is deemed to be invalid or unenforceable by law, the provisions will be deleted from the Agreement but such deletion will not affect the validity and enforceability of the remaining provisions.
IMAGES & VIDEO FOOTAGE: We may wish to use images and/or video footage of students for promotional and/or educational purposes, i.e. website, promotional flyers, social media, staff education. Please notify us in writing if you do not wish to have your/your child’s image used.
DEBITSUCCESS DIRECT DEBIT REQUEST (DDR) SERVICE AGREEMENT: This Agreement is designed to explain what your obligations are when undertaking a Direct Debit arrangement involving Debitsuccess. It also details what our obligations are to you and forms part of the terms and conditions of your Direct Debit Request (DDR) and should be read in conjunction with your DDR Authorisation Form. INITIAL TERMS: I/We authorise Debitsuccess Pty Limited (ACN: 095 551 581) APCA User ID 184532 to make periodic debits on behalf of the “Business” as indicated on DDR Authorisation Form (herein referred to as the Business). I/We acknowledge that if specified by the Business, in addition to the agreed periodic debits set out in the DDR Authorisation Form, administration/setup, variation, reversal, dishonour, or processing fees may also apply and be debited under the DDR as instructed by the Business. RELATIONSHIP: I/We acknowledge that Debitsuccess is acting as an agent of the Business and that Debitsuccess does not provide any goods or services, and has no express or implied liability in relation to the goods and services provided by the Business or the terms and conditions of any agreement with the Business. CLEARED FUNDS: I/We acknowledge that is my/our responsibility to ensure that there are sufficient cleared funds in the nominated account by, and at all times on, the due date of the payment (“Day to Debit”) to enable the direct debit to be honoured on the Day to Debit. I/We acknowledge and agree that sufficient funds will remain in the nominated account until the direct debit amount has been debited from the account and that if there are insufficient funds available when the debit is attempted, I/we agree that I/we will be responsible for any fees and charges that may be charged by my/our Financial Institution. VARIATIONS TO DEBIT TERMS: I/We authorise the Business to vary the amount of the payments from time to time as provided for within the agreement with the Business. I/We authorise Debitsuccess to vary the amount of the payments upon instructions from the Business. I/We do not require Debitsuccess to notify me/us of such variations to the debit amount. I/We acknowledge that variations to the debit arrangement will be directed to the Business. I/We acknowledge that Debitsuccess/Business is to provide 14 days’ notice if proposing to vary the terms of the debit arrangements otherwise than in accordance with an agreed payment schedule. I/We acknowledge that my/our requests to vary, defer or stop the debit arrangement will be directed to the Business. CANCELLING THESE DEBIT TERMS: I/We understand that I/we are able to cancel this DDR by requesting this of the Business or the Financial Institution, and I/we acknowledge that cancellation of the authority to debit my/our account will not terminate my/our agreement with the Business or remove my/our liability to make the payments I/we have agreed to. DISHONOURED PAYMENTS: I/We acknowledge that: -if a debit is returned by my/our Financial Institution as unpaid, I/we will be responsible for any fees and charges for each unsuccessful debit in addition to any Financial Institution charges and collection fees, including and not limited to any fees of solicitors and collection agents appointed by Debitsuccess; and -Debitsuccess may attempt to re-process any unsuccessful payments as advised by the Business and/or add such unsuccessful payment to any future payments. ACCURACY OF INFORMATION: I/We acknowledge that it is my/our responsibility to ensure that the details entered on the DDR Authorisation Form are correct and that Debitsuccess is not liable to the extent that any such details are wrong and this causes a required payment to be missed. In addition, where I/we are paying the required payments by credit card and have entered the details of the credit card on the DDR Authorisation Form, I/we agree that Debitsuccess may continue to debit from a credit card in accordance with the terms of this Agreement to the extent that the credit card has expired, and that it wholly my/our responsibility to provide details of a replacement credit card to Debitsuccess via the Business. DISPUTES: I/We acknowledge that any disputed debit payments will be directed to the Business. If no resolution is forthcoming, I/we understand that I/we are to contact the Financial Institution. OTHER AUTHORISATIONS: I/We authorise: The Debit User to verify details of my/our account with my/our Financial Institution; and The Financial Institution to release information allowing the Debit User to verify my/our account details. INFORMATION SECURITY: Debitsuccess agrees that it will make reasonable efforts to keep any of your information contained in the DDR (including account details) and any other information that we have about you confidential and secure, and will ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information. Debitsuccess will only disclose information that we have about you: to the extent specifically required by law; or for the purposes of this Agreement (including disclosing information in connection with any query or claim).